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Oregon Employment Dept launches customer service website


OED launches new site aimed at improving customer service (KATU)
OED launches new site aimed at improving customer service (KATU)
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The Oregon Employment Department launched a new informational website on Friday, aimed at improving customer service amid unemployment claim controversy.

The department says the site will help Oregonians better navigate the new programs created in the wake of the coronavirus pandemic and help people understand what they qualify for and how to apply.

RELATED: Oregon employment department fails to meet PUA processing goal for second week

“We’ve heard the many Oregonians who’ve said we need to do a better job communicating about their benefits and the unemployment claims process,” said David Gerstenfeld, acting director of the Oregon Employment Department. “Our goal with this new website is to provide clear information so people can file their claims, avoid unnecessary delays, and get their questions answered without having to call us."

The move comes as the department has come under fire for their backlog in unemployment claims and long call wait times that have left many Oregonians in a bad place, financially.

RELATED: Woman says delay in unemployment has her living out of her van with daughter, dog

Earlier this month, there was still no timeline for when the Oregon Employment Department would pay unemployed people for what's called the "waiting week."

In Oregon, if you apply for unemployment, you do not get paid for the first week you are eligible for benefits.

Gov. Kate Brown has directed the employment department to remove the waiting week and pay Oregonians in the past. Now in July, people are still waiting for that payment.

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